1.1 All quotations, offers and contracts are subject to the following conditions

1.2 “the Company” means Western Fuel Ltd (and/or any subsidiary or associated companies or other associated trading entities).

1.3 “the Account Holder” means the person who created the account and password and placed the order with the Company.

1.4 These conditions are deemed to be accepted by our customers upon placing an order with the Company

1.5 Any other terms which the Company purports to introduce or apply in respect of the subject matter of this agreement, including any standard terms and conditions of business of the Company, shall not be binding on the parties and shall not form part of this Agreement unless specifically agreed to in writing by the Company.


2.1 Please review our Privacy Notice and Cookies & Internet Advertising Policy on our website, which also govern your use of our website, to understand our practices.

Pricing and Availability

3.1 The contract price is based on the cost of goods, materials, labour and transport and of conforming to statutory obligations ruling on the date of the contract (including the application of Value Added Tax at the prevailing rate).

3.2 It is the customer’s responsibility to ensure they confirm the correct VAT rate depending on the quantity and use of the product purchased.

3.3 If between the date of the contract and the completion of the contract, increases occur in these costs, the contract price may be amended accordingly. Where there is an increase in costs, the Company shall inform the customer of the revised price accordingly and the customer may elect to cancel the contract.

3.4 The contract price is also based upon these conditions and reflects the limitations upon the Company’s liability which they contain and the price would be greater if the Company’s liability were more extensive.
3.5 We list availability information for products sold by us on the website. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail or phone as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.
3.6 Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.


4.1 The parties shall be liable for, and indemnify each other against, all direct and foreseeable losses, costs, claims, damages and reasonable expenses arising out of any breach of their obligations under these conditions.

4.2 The parties shall not be liable to each other for any indirect, special or consequential and unforeseeable loss suffered by the other.

4.3 The Company does not accept responsibility for the dipping of, checking or testing of customers tanks. This obligation rests entirely upon customers.

4.4 The customer warrants that the tank, gauge and associated pipework is regularly inspected and is suitable for the delivery to take place.

4.5 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time.


5.1 No claim for damage in transit, shortage of delivery or loss of goods will be entertained unless:-

5.1.1, in the case of damage in transit or shortage of delivery,

(i) a separate notice in writing is given to the carrier concerned and to the Company within three days of the receipt of the goods, and

(ii) the notice is followed by a complete claim in writing to the Company Secretary, Western Fuel Limited, 197 Bristol Road, Silveys Wharf, Bridgwater TA6 4BJ within seven days of receipt of the goods,


6.1 Any time or date for delivery or performance (whether by instalment or not) is a business estimate only and not a contractual obligation in the absence of a specific guarantee issued by the Company in writing.

6.2 If dispatch or completion is hindered or delayed by any cause whatsoever beyond the Company’s reasonable control, including but not limited to civil commotion, strikes, lock-outs, shortened hours of labour, cessation of labour, epidemics, war, fire, accidents, defective materials, delays in transit and perils of the sea, rivers or air in the case of imported goods failure to arrive safely (Force Majeure), the Company shall be held in no way responsible or liable under these conditions.

6.3 Where a Force Majeure occurs the contract will not be cancelled. The delivery or the date of completion as the case may be shall be extended by the period of the delay.

6.4 The Company may at its discretion deliver goods by instalments, in which case each instalment shall stand as a separate contract.

6.5 If the customer fails to take delivery of, or pay for, any instalment, the Company may treat such failure as a repudiation of the whole contract.

6.6 The Company reserves the right to withhold deliveries until all or any outstanding payments of whatsoever nature due to the Company from the customer under this or any other contact have been made.

6.7 Further to the provisions of clauses 6.1 – 6.4, the customer shall be responsible for ensuring they have sufficient fuel to operate their premises and/or business without interruption (“Down Time”). The risk of Down Time shall remain with the customer and the customer shall use reasonable endeavours to time the placement of orders with the Company to avoid such the risk of such Down Time.

6.8 Unless:-

(i) otherwise agreed in advance by the Company in writing, or

(ii) as a result of the Company’s negligent action or inaction;

the Company shall at no time be liable for any losses, costs, claims, damages and reasonable expenses arising in relation to any Down Time incurred by the customer.


7.1 The volume of every delivery shall be gauged by the meter of the Company’s fuel tanker. The Company’s reading of which shall be conclusive and binding on both parties. The volume of unmetered deliveries shall be evidenced by a bill of lading.

7.2 Deliveries are only delivered on working days (Monday – Friday) and does not include weekends when ordering over then phone or online when 5 day delivery is shown or quoted.

Passing of Property and Risk

8.1 The goods shall be at the customers’ risk from the date of delivery

8.2 Title to the goods shall remain with the Company until the payment of the total price thereof and any other payments of whatsoever nature due to the Company from the customer whether under this or any other contract have been made.

8.3 Until title to the goods passes to the customer as outlined above the customer shall:-

(i) hold the goods on a fiduciary basis as the Company’s bailee;

(ii) store the goods separately from all other goods held by the customer so that they remain readily identifiable as the Company’s property and shall ensure the goods do not become irrevocably incorporated into or with another product (including, where necessary, holding the goods in a separate container to ensure they remain readily identifiable as the Company’s property);

(iii) maintain the goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;

(iv) notify the Company immediately if it becomes subject to any of the events listed in clause 9.1;

(v) not pledge or transfer the goods to third parties

(vi) give the Company such information relating to the goods as the Company may require from time to time.

but may dispose of the goods by way of sale or use the goods in the ordinary course of business, subject to

(i) the Company’s right in equity to trace into the proceeds of such sale; and

(ii) the Company being able to revoke the above right of sale by notice to the customer in the event that the customer has a Receiver appointed over any of its undertaking or assets or is put into liquidation or is otherwise insolvent or the Company reasonably believes that any such event is about to happen and notifies the customer accordingly or is in default in respect of any sum whatsoever due to the Company under this or any other contact, then, provided that the goods have not been resold and without limiting any other right or remedy the Company may have, the Company may at any time require the customer to deliver up the goods and, if the customer fails to do so promptly the Company shall have the right to enter onto the premises of the customer or of any third party where the goods are stored in order to recover and resell the goods and to apply the proceeds towards all such items due to the Company from the customer and the expenses of such repossession and resale.


9.1 All accounts shall be due for payment upon order of the goods and be inclusive of VAT

9.2 Payment must be made by credit or debit card in advance of delivery.

9.3 Any invoice queries must be raised with Western Fuel Ltd in writing within 28 days of the date of the invoice. If 28 days from the date of the invoice has elapsed it is deemed that the Account Holder accepts the invoice in full.

9.4 All credits or refunds due will be made only to the same means of payment as you used for the initial transaction.

9.5 Payments made, and any credits or refunds due, will be applied first in payment of any interest due, and secondly in a reduction of the customers’ other indebtedness to the Company.

9.6 In the case of non-payment or returned payments, Western Fuel Ltd has permission from the customer to enter the customer’s property and retake fuel products of an equivalent value to the debt owed by the customer.

Bankruptcy and Liquidation

10.1 If the customer:-

(i) has a receiver appointed of any of his or its property or business undertaking; or

(ii) makes any composition or scheme of arrangement with his or its creditors or suspends payment to them; or

(iii) announces that he or it is ceasing to trade; or

(iv) is unable to meet his or its debts or is suspending payment of such debts; or

(v) being an individual is subject to a bankruptcy petition or order; or

(vi) being a body corporate has a petition for its liquidation presented to the court or calls a general meeting for the passing of a resolution for its winding up (other than for the purposes of reconstruction or amalgamation)

then clause 9.2 shall apply.

10.2 Where an event set out in clause 9.1 has occurred:-

(i) the full price of any goods delivered shall be immediately payable notwithstanding any previous arrangement to the contrary;

(ii) the Company shall have the right to cancel and/or suspend any further deliveries; and

(iii) the Company, at its discretion, may terminate the agreement between the Company and the customer.

Rights and Remedies

11.1 The exercise by the Company of any right or remedy under this contract shall be without prejudice to any other rights or remedies available to it.

11.2 Any failure to exercise or any delay in exercising a right or remedy provided by these conditions shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies.

Rights of Cancellation

12.1 Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) ordered the goods purchased (or last good, if it relates to multiple goods delivered separately).

12.2 You must inform us (Western Fuel Ltd) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax, email or telephone). You may submit your request according to the instructions, forms available or the phone number on our website.

12.3 We will reimburse all payments received from you for the goods purchased, no later than 30 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction. In any event, you will not incur any credit card or bank fees as a result of such reimbursement.

12.4 We will withhold reimbursement until we have received the goods back.

12.5 You will have to bear the direct cost of returning these goods.(this will include good out for delivery but not delivered)

12.6 You may be liable if the value of the goods returned diminishes due to the handling of the goods.

13. Security
13.1 We understand that you may have concerns about security on the internet. Our Site uses a secure server in our online ordering process to protect your personal information.

13.2 When you proceed to the checkout, before you are prompted to complete your billing and shipping address, your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.

13.3 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

13.4 If you have any additional queries about security, please contact us.


14.1 If a court or any other competent authority finds that any provision of these conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the conditions shall not be affected.

14.2 If any invalid, unenforceable or illegal provision of the conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

14.3 Nothing in these conditions is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.

14.4 The Contract (Rights of Third Parties) Act 1999 does not apply so as to give a person who is not a party to the Contract any rights under it.

14.5 In sales to customers who are “dealing as consumers” (as defined by section 12 of the Unfair Contract Terms Act 1977), any provision of these conditions which by virtue of the Unfair Contract Terms Act 1977 or the Unfair Terms in Consumer Contracts Regulations 1999 would be of no effect shall not apply. When dealing with a consumer, the statutory rights of the customer shall not be affected by these conditions.

14.6 We reserve the right to make changes to any services, policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and conditions of Use in force at the time that you use Western Fuel Ltd. If any of these conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

NOTE: For insurance purposes, the customer’s attention is particularly drawn to those conditions limiting and/or excluding the liability of the Company.


14.7 Minimum order of 500 litres of Kerosene, Betterburn or Betterburn V unless otherwise stated. Vouchers only available for Oil products and services including Oil Boilers.

14.8 Single use code per customer/account when placed online or over the phone when using or quoting code.

14.9 Vouchers cannot be refunded or exchanged for cash. Vouchers cannot be used in conjunction with any special promotions, discount tokens, coupons or cards.

15.0 Excludes buying groups, consortiums or resellers.

15.1 Orders must be placed directly with Western Fuel by phone or online.

15.2 Customer must quote valid code, email address and delivery address to qualify.

15.3 Valid from stated dates on the email or postal card.

15.4 Vouchers can be removed or declined at any time.

15.5 Vouchers must be used at time of purchase and cannot be retrospectively applied to previous orders.

15.6 Any prices advertised are excluding VAT unless otherwise stated.


15.7 Entrants to  contests must be 16 or older.

15.8 No purchase necessary.

15.9 Winners will be the first correct entries drawn after the closing dates.

15.10 The editor’s decision is final.

16.0 No responsibility can be taken for entries lost or damaged in transit.

16.1 All winners will be notified accordingly. If any of the chosen winners do not respond within two weeks, an alternative winner will be chosen.

16.2 Prizes subject to availability.

16.3 No cash alternative for any prizes will be offered.

16.4 The winner may be required to partake in media activity relating to the competition.


16.7 Installation of the Watchman telemetry device will be carried out by both competently trained Western Fuels employees and also by Kingspan Water and Energy engineers. 

16.8 The warranty period on the Products is 36 months or 3 years and commences from the date the unit is deployed/activated. Warranty on all Products only covers a replacement product only; Warranty does not cover any other costs, or consequential losses, or damages whatsoever. 


Greg Stacey

Faultless service. Ordered online at a very competitive price and delivered very quickly at no extra cost (cheaper than Boiler Juice). Western Fuel has delivered to us previously through Boiler Juice… this time I thought I would cut out the middle man and go direct. Very friendly delivery guy. All round, very happy with the service.

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Thanks so much for getting my delivery to me today I had about 2” left & I had been waiting for my previous supplier to deliver for 24 days never again.
Thanks again for the prompt service

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Joanne McMillan

Called at 7:45 this morning after my boiler broke down yesterday, the plug said we had 4 bars but the tank turns out was empty.
Initially been told it would be the middle of next week for a delivery, I explained to the lady I hadn’t any hot water & she said she would speak to the delivery team & try for tomorrow- got home now and they have delivered today at 11:30am.
Now that deserves a Five Star review. Just got to get the boiler back working now
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Chrissie Taylor

Thank you for your excellent service over the past (nearly) 3 years!  And, in particular, for Jacks exemplary and very kind assistance throughout, and recently.

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Ann and Brian Oldham

We have used Western Fuel for oil delivery for 30 years. They have always given excellent service and the people working for them are polite and a pleasure to see. Recently Western Fuel arranged for us to have a new tank installed. The service we received from them was excellent especially when the Aga went out. As a result they serviced the Aga and solved the problem very quickly. A local company working for local people is no cliche – it really happens.

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John Elphick

Brilliant service with very friendly and knowledgeable staff, would definitely recommend and will certainly use them again.

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Emily Lyons

Fantastic service from Western Fuel. Completely out of fuel due to the incompetence of another Company. Called on Monday and they offered me delivery that Thursday for no extra cost. Next I know is we get a text through Monday evening saying it will be here tomorrow and the house is now warming up nicely again. Thank you so much Western Fuel! Won’t go anywhere else now.

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Madge Burman

Thankyou so much. Took my eye off the ball and oil ran out. Phoned Thursday. Couldn’t be delivered till 19th, 8 days. Explained I had no heating or hot water. Because I was close by, squeezed me in for next day delivery. 5 star service.

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Martin Roberts

Did the yearly ring around for heating oil prices then came back to Western fuel and they matched it. Always polite staff both in the office and the tanker drivers. Will go out of their way to help at any time.

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Sherry Cannon-Jones

Absolutely blown away by the fantastic service today.They went out of their way to get us back up and running with our boiler. Not long moved into this house and thought we needed more fuel as no hot water this morning. They could have just taken my order and my money but during our conversation they felt something didnt add up and so one of their engineers came out, took a look and got the boiler working again (it was not that we needed more fuel as I thought) Have placed the order anyway and will use these guys from now on.

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Edward Lane

Fantastic service, great communication, good price, and very helpful staff!! Always use Western Fuel for our heating oil needs.

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Maggie Johnstone

AMAZING service – helped me out of a really tight situation as we were running out of heating oil having been let down by another company. THANK YOU SO MUCH!!!

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