Henry
Thanks so much for getting my delivery to me today I had about 2” left & I had been waiting for my previous supplier to deliver for 24 days never again.
Thanks again for the prompt service
On filling in your details here and then clicking the ‘Pay’ button you will be asked to confirm your information and then directed to our secure Lloyds Cardnet payment page which will then take your encrypted payment.
Accepted cards include Visa and Mastercard payments via the Lloyds Cardnet platform. Learn more about our Privacy Policy or Terms and Conditions here.
Frequently asked questions
Our team of experts here at Western Fuel have compiled a list of the most commonly asked questions.
How do I update my payment method or personal information?
You can easily update your payment method by calling the team on 01278 431451 or by emailing us at info@westernfuel.co.uk.
Can I get my credit limit increased?
Your credit limit is calculated upon opening the account and trading history. You can request a credit limit increase by contacting one of the team.
Why have I received an invoice when I paid at the time of ordering?
VAT Invoices are always sent for your records, regardless of pre-payment. They will show the quantity delivered and the cost of the delivery and will not show if payment has been received.
Why have I received a reminder letter / Final Demand / Notice before proceedings when I have already paid my invoice?
If payment was made on the same day the letter is dated, the letter went out before we had received payment so disregard the letter. If you paid the invoice but have continued to receive letters, there may be an outstanding balance e.g. VAT unpaid etc.
Request a Statement
Testimonials
Joanne McMillan
Called at 7:45 this morning after my boiler broke down yesterday, the plug said we had 4 bars but the tank turns out was empty.
Initially been told it would be the middle of next week for a delivery, I explained to the lady I hadn’t any hot water & she said she would speak to the delivery team & try for tomorrow- got home now and they have delivered today at 11:30am.
Now that deserves a Five Star review. Just got to get the boiler back working now
Chrissie Taylor
Thank you for your excellent service over the past (nearly) 3 years! And, in particular, for Jacks exemplary and very kind assistance throughout, and recently.
Ann and Brian Oldham
We have used Western Fuel for oil delivery for 30 years. They have always given excellent service and the people working for them are polite and a pleasure to see. Recently Western Fuel arranged for us to have a new tank installed. The service we received from them was excellent especially when the Aga went out. As a result they serviced the Aga and solved the problem very quickly. A local company working for local people is no cliche – it really happens.
John Elphick
Brilliant service with very friendly and knowledgeable staff, would definitely recommend and will certainly use them again.
Emily Lyons
Fantastic service from Western Fuel. Completely out of fuel due to the incompetence of another Company. Called on Monday and they offered me delivery that Thursday for no extra cost. Next I know is we get a text through Monday evening saying it will be here tomorrow and the house is now warming up nicely again. Thank you so much Western Fuel! Won’t go anywhere else now.
Madge Burman
Thankyou so much. Took my eye off the ball and oil ran out. Phoned Thursday. Couldn’t be delivered till 19th, 8 days. Explained I had no heating or hot water. Because I was close by, squeezed me in for next day delivery. 5 star service.
Martin Roberts
Did the yearly ring around for heating oil prices then came back to Western fuel and they matched it. Always polite staff both in the office and the tanker drivers. Will go out of their way to help at any time.
Sherry Cannon-Jones
Absolutely blown away by the fantastic service today.They went out of their way to get us back up and running with our boiler. Not long moved into this house and thought we needed more fuel as no hot water this morning. They could have just taken my order and my money but during our conversation they felt something didnt add up and so one of their engineers came out, took a look and got the boiler working again (it was not that we needed more fuel as I thought) Have placed the order anyway and will use these guys from now on.
Edward Lane
Fantastic service, great communication, good price, and very helpful staff!! Always use Western Fuel for our heating oil needs.
Maggie Johnstone
AMAZING service – helped me out of a really tight situation as we were running out of heating oil having been let down by another company. THANK YOU SO MUCH!!!
Katie Keedwell
Ordered an oil delivery for 2 weeks time and it was delivered today, you can’t fault that kind of service. Customer service have been very helpful in the past sorting out an engineer to come within the hour when my boiler wouldn’t fire up and again I couldn’t fault their service or charges. Excellent company
