Frequently Asked Questions

You can order your home heating oil online using our simple instant quotation tool on our website. Simply click on Instant Quote, fill in the required information and click get a quote. You can then place the order after selecting your delivery date and any additives or additional services you may require. Alternatively you can order by phoning one of our team at our offices here in Somerset by calling 01278 431451.

When you placed your order, you will have been given a delivery window. You can request to be added to our SMS text reminder to receive a message 24 hours before your delivery will be made. If you wish to receive a text message or enquire on when you can expect your delivery, you can call our routing team on 01278 431451.

When order placed over the phone, if we cannot fit the full amount you ordered in your tank, the remaining value of the oil will be applied as credit to your account. If you wish to receive a refund, you can call our accounts team on 01278 431451. If ordered online, the amount will be automatically refunded. The remaining credit will be refunded within 14 days. If you have not received your refund within this time, please call our accounts team on 01278 431451.

No, you do not need to be at home for your delivery so long as you have left open any access gates or left delivery instructions on how to access your property. The driver will deliver your invoice as proof of delivery.

Heating oil prices can vary dramatically from day to day. In order to gain the most accurate price, you can use our online quotation tool or call one of the team here at Western Fuel on 01278 431451.

How much heating oil you require will greatly depend on a variety of factors. From the size of your home to how many people live at the address. We would be able to advise on the amount you may need by discussing your requirements with one of our advisors by calling 01278 431451. If you are new to heating oil, we recommend giving one of our team a call to discuss your needs.

Yes! We offer a direct debit scheme to help spread the cost of your heating oil. Coupled with our automatic top up service, this means you will not only never run out of oil, but spread the costs like you would if connected to the mains. *You will need to have made at least two direct debit payments before receiving your first order.

We have a fleet of small 4 wheelers, standard 6 wheelers or our baby tankers which operate across our network. Most properties will be delivered in either a 4 or 6 wheeler as these will be able to deliver to properties where refuse collection vehicles fit. However, for harder to reach properties we can offer our baby tanker which can access those properties which are a little more remote or where access is impaired. As always you can discuss any concerns with one of our advisors by calling 01278 431451.

Anyone can use Fuel Cards; however, we do have a minimum of 350L per month to qualify. You can speak to one of our Fuel Card experts to work out what requirements you have for yourself and your business.

Fuel Cards are a quick, convenient way to pay for fuel and will enable you to manage your fuel usage across multiple vehicles. They also bring an average saving pf up to 10ppl! Our range of cards also means you get access to a wide variety of forecourts across the UK.

We offer Keyfuels, Fastfuel and Esso Fuel Cards. Our team can recommend the best for your business based on usage and your location.

You simply use your Fuel Card at checkout rather than a debit or credit card. You are then invoiced monthly, and payment is taken via Direct Debit. You will receive your invoices and transaction breakdown via email.

Depending on the card you use you can fill up from a range of stations which you can view by using our Fuel Finder Tool. Across all three of our current cards, we have a network of over 8,000 sites.

The only requirement would be the 350L monthly usage.

You can have as many cards as you require as you will need one per vehicle across your fleet. You can cancel any of the cards at any time if you sell or no longer use that vehicle.

Our cards have a maximum of a 7-day turnaround from receiving all your paperwork which will be sent to you by your account manager. The 7-day shipping will also be affected by the postal system so if you do not receive your card within 7 days, please contact us at cards@westernfuel.co.uk or call 01278 431451.

We invoice weekly on a Tuesday for the fuel used that previous week.

If you have a question about your cards or account, you will be assigned a dedicated account manager who will be on hand to assist you. Alternatively, you can contact cards@westernfuel.co.uk or call 01278 431451 and one of the team will get back to you.

Once you have your cards, you will have access to your own online portal where you can order or cancel cards on your account 24-7. Alternatively, you can give the Fuel Card team a call on 01278 431451 and we will be able to assist you.

You can easily update your payment method by calling the team on 01278 431451 or by emailing us at cards@westernfuel.co.uk.

Your credit limit is calculated upon opening the account and trading history. You can request a credit limit increase by contacting one of the team.

VAT Invoices are always sent for your records, regardless of pre-payment. They will show the quantity delivered and the cost of the delivery and will not show if payment has been received.

If payment was made on the same day the letter is dated, the letter went out before we had received payment so disregard the letter. If you paid the invoice but have continued to receive letters, there may be an outstanding balance e.g. VAT unpaid etc.

Most manufacturers recommend that boilers should be serviced once a year. Call one of our boiler services team on 01278 431451 to book one of our OFTEC engineers for a free consultation.

Our boiler servicing starts at £135 please call one of the team on 01278 431451 for an emergency callout. We will give you a breakdown of an estimate for the work we suggest you undertake.

We recommend at least twice per year if you run the Aga all year round. If you only run during the winter months, we recommend once per year before you begin to use the Aga.

Our Aga Services start at £180, please contact one of the team on 01278 431451 for more information and a bespoke, free of charge quotation.